GENERAL TERMS

• Order & Delivery:

  • Physical Products: All products are print-on-demand. This means each product is made specifically after an order is placed. Consequently, customers should anticipate longer delivery durations than customary.

  • Digital Products: Upon purchase, an instant download link will be dispatched to the customer's email.

• Refund Policy:

  • Due to the nature of our physical products being print-on-demand, they cannot be returned.

  • Refunds or replacements are offered only for verified defects or issues with the product.

  • We kindly emphasize that mere dissatisfaction with the physical product, unless it stems from an error on the part of Real Originals, does not qualify for a refund or replacement.

  • If there is a genuine issue with the physical item you've received, please contact us within 14 days of receiving the product, providing details and any relevant evidence of the issue.

  • Any claims made after 14 days of receiving the physical product may not be entertained.

  • For concerns and issues, kindly reach out to hello.realoriginal@gmail.com.

  • Digital Products - Due to the nature of digital goods, refunds are not possible once the download link has been sent.

• Customer Service:

  • For any inquiries, feedback, or concerns, reach out to hello.realoriginal@gmail.com. Responses are typically delivered within a 12-hour window.